Abstract

This review examines the critical role of canteen service quality in shaping student satisfaction and retention within educational institutions. By synthesizing existing studies, the review identifies key factors that influence students’ perceptions of canteen services, including food quality, service efficiency, cleanliness, affordability, and the social aspects of the canteen environment. The findings reveal that food quality is the most significant determinant of student satisfaction, with students favoring canteens that offer diverse, nutritious, and tasty food options. Service quality, characterized by friendly and efficient staff, also plays a critical role in enhancing satisfaction. Additionally, the cleanliness and hygiene of the canteen environment were found to significantly influence students’ perceptions of service quality. Importantly, the review highlights the social aspects of the canteen experience, such as opportunities for social interaction and community building, which contribute to students’ sense of belonging and overall engagement with the institution. The findings suggest that educational institutions should prioritize enhancing canteen services by providing diverse food options, ensuring efficient service, maintaining high cleanliness standards, and promoting an inclusive atmosphere. Institutions that invest in improving these aspects of canteen services are likely to see not only higher student satisfaction but also improved retention rates. This review provides valuable insights for educational institutions seeking to improve student well-being and foster long-term institutional loyalty.

Keywords: Canteen Service Quality, Student Satisfaction, Student Retention, Educational Institutions